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We are only
a DEALER for the
Energy Suspension Brand of Parts. You can find Energy Suspension's website
at the link below.
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Returns Terms and Conditions
Returns Must Meet
ALL Applicable Criteria
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If your returned product does
not match all applicable
criteria listed below, it will
be rejected by our Returns
Warehouse and returned back to
you at your cost. Consequently,
your RMA will be nullified, any
credit request will be denied,
replacement orders will not be
made, and you will be charged
for all shipping to and from our
Returns Warehouse that may be
incurred by
EnergySuspensionParts.com. By
requesting an RMA and/or
shipping a return in violation
of this policy you hereby agree
to accept our shipment of the
return back to you and to the
payment of all shipping costs to
and from our Returns Warehouse.
Our arrangements with our
suppliers and warehouses allow
us no room to make exceptions. |
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Basic Criteria
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All returns must include the
following:
- Original packaging
(manufacturer's box, plastic bags, etc.)
- Valid Return
Merchandise Authorization (RMA)
- The return must be
complete and include all accessories (pre-lube,
stickers, installation instructions)
- Manufacturer
documentation (manuals, warranty cards, registration
information, etc.)
- The RMA number must
not be written on the original manufacturer's
packaging or box. Please write the RMA number on the
label used to return the item or the brown shipping
box. Items received with any writing on the original
manufacturer's packaging or box will be refused and
returned to you at your cost and without credit
approval.
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Basic Return
Policy
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Unless otherwise stated
below, you have 30 days from the date you receive the
product to get a valid RMA from our website and get your
product to a shipper to return back to us. It does not have
to be back in our warehouse within 30 days, but it does have
to be in the possession of the shipper (along with the valid
RMA). RMAs must be valid, unexpired, and issued for the
product being returned. Only one RMA is issued per return.
When it expires, you may no longer return your product.
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Except as provided for
defective products (See Returns Policy Defective Products
below), you will be responsible for all shipping charges for
returns sent to our Returns Warehouse. |
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All products are subject to
a 15% restocking fee (except where prohibited by law) if
returned opened or in a non-factory sealed box, provided
that there is no restocking fee for defective products (see
Returns Policy for Defective Products below). |
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Upon our acceptance of the
merchandise in like new condition in strict conformance with
the basic criteria and basic returns policy, the purchase
price will be credited to the credit card used for the
original purchase (or, if possible, through the original
payment method such as PayPal or Google Checkout) |
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Please allow up to fourteen
days from shipment for your return to arrive at our Returns
Warehouse, delivery times vary based on shipper selected.
Your return will be processed within 5-7 business days
(excluding Saturdays, Sundays, and holidays) after receipt
of the item. |
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Defective
Products
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Defective products can only
be returned in exchange for the exact same product, or at
the sole discretion of EnergySuspensionParts.com, the
purchase price will be credited to the credit card used for
the original purchase (or, if possible, through the original
payment method such as PayPal or Google Checkout). Defective
products may only be returned within 30 days of the date you
actually took delivery of the product.
Once your return is
processed, and is verified to meet the basic criteria above
and to be defective, your replacement order will be sent to
fulfillment. How quickly your replacement product ships
after that depends on product availability.
For products that we verify
to be defective, we will reimburse you for your original
shipping expenses, provided that your defective return must
be shipped via ground shipment only. If you return your
product via a faster, more expensive shipper, you incur the
expenses yourself and any request for reimbursement will be
denied. |
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Request to Return a Product meeting these requirements may
be filed here:
Support |
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